Refund policy

Return & Refund Policy

Last Updated: July 2026

At NASIJE, every item is carefully crafted to deliver premium quality and a unique anime-inspired style. Your satisfaction is important to us, and we aim to make the return process as simple and transparent as possible.

1. Return Eligibility

We accept returns within 7 days of the date your order is delivered.

To qualify for a return, your item must:

Be unworn, unwashed, and unused.
Be in its original condition with all tags attached.
Be returned in its original packaging whenever possible.
Not show any signs of wear, damage, stains, odors, or alterations.

Items that do not meet these conditions may not be eligible for a refund.

2. Non-Returnable Items

The following items cannot be returned or refunded:

Customized or personalized products.
Items purchased during clearance or final sale promotions.
Gift cards.
Products damaged due to misuse, improper care, or normal wear and tear.

3. How to Request a Return

To start a return, please contact our support team within 14 days of receiving your order.

Please include:

Your order number.
The reason for the return.
Clear photos of the product (if damaged or incorrect).

Once your request is approved, we will provide detailed return instructions.

Returns sent without prior approval may not be accepted.

4. Return Shipping Costs

If you are returning an item because you changed your mind, the return shipping costs are the customer's responsibility.

If you received:

the wrong item,
a defective product,
or an item damaged during shipping,

we will cover the return shipping costs or provide an appropriate solution at no additional cost.

5. Refunds

Once we receive and inspect your returned item, we will notify you of the outcome.

If your return is approved, your refund will be issued to your original payment method within 5–10 business days.

Please note that your bank or payment provider may require additional time to process the refund.

Original shipping charges are non-refundable unless the return is due to our error.

6. Exchanges

We currently offer exchanges for:

Incorrect size (subject to stock availability).
Defective or damaged products.
Incorrect items received.

If your requested size is unavailable, we may issue a refund or provide store credit.

7. Damaged or Incorrect Orders

Please inspect your order immediately upon delivery.

If your item is damaged, defective, or incorrect, contact us within 48 hours of receiving your package.

Include photos showing the issue so we can resolve it as quickly as possible.

8. Order Cancellation

Orders may be canceled within 12 hours of purchase, provided they have not yet entered production or been shipped.

Once an order has been processed or dispatched, it can no longer be canceled.

9. Lost Packages

If your package is confirmed lost in transit by the shipping carrier, we will either:

send a replacement free of charge, or
issue a full refund.

10. International Orders

We proudly ship worldwide.

Customers are responsible for any customs duties, import taxes, or local fees charged by their country's customs authorities. These charges are not included in the product price or shipping cost.